Check product identification
Prioritize checking whether product packaging, panel labels, order contracts, authorized store information and other information are complete and consistent.
AUTHENTICITY CHECK
Authenticity Check
Enter the registered contract mobile number or order number to view desensitized order information. Mobile-number lookup requires SMS verification.
Verification Tips
Verification TipsKeep proof of purchase
It is recommended to keep contracts, receipts, store communication records, installation delivery notes, and product photos for manual verification.
Contact official channels
If you have any questions about product source, material authorization or after-sales service, please submit a verification application through the official email or service hotline.
Verification Basis
Evidence Checklistauthenticity code and panel label
Prioritize checking product packaging, authenticity labels, panel labels, order numbers and installation delivery materials to confirm whether the information is consistent.
Order and store information
Submit the city of purchase, store name, contract number and delivery time to facilitate verification by staff based on store and order records.
Authorized testing information
You can refer to the Knifu authorization, Kaide authorization, test report and LG-AF certificate on the download page to assist in confirming the materials and certificate information.
Official contact information
Verification results are provided through official channels such as 400-0123-686 or contact@bosnie.cn. Avoid sharing sensitive information through unofficial accounts.
Authenticity Check FAQ
FAQWhat information do I need to prepare for authenticity inquiries?
It is recommended to prepare the authenticity code, order number or contract number, purchase store, purchase city, installation time, product photos, packaging or panel label photos, and contact number or email. The more complete the information, the easier it is for manual verification to provide accurate feedback.
Can I still submit for verification without an authenticity code?
You can first submit the order number, purchase store, product category, installation time and photo description, and write down the reason for the missing authenticity code in the verification description. The staff will combine it with other information to determine whether additional information is needed.
What is the difference between authenticity query and authorization detection?
authenticity query is mainly used to verify specific orders, product sources, purchase stores and after-sales issues; authorized testing is mainly used to check materials or certificates such as Knifu, Kaide, LG-AF, and test reports. When it comes to specific orders, it is recommended to use a combination of both.
How will the verification results be fed back?
Submitting the page will generate email content and send it to the official mailbox, or you can directly call the service hotline to communicate. The verification results are usually fed back via phone, email or official staff, and suggestions for the next step will be given based on the completeness of the data.
Do I need to upload my ID card or bank card information when submitting for verification?
unnecessary. The focus of the authenticity verification is the authenticity code, order, store, product photos and delivery information. Please do not send irrelevant sensitive information such as ID cards and bank cards to unofficial accounts. If you encounter unusual requests, you should first confirm via the official phone number.
How should materials be organized when it comes to after-sales disputes?
It is recommended to organize contracts, quotations, receipts, installation delivery notes, photos of problems, communication records and product label information, and write down in the verification instructions the time when the problem occurred, the space involved, the store where you purchased it and the key points you want to verify.
OFFICIAL CONTACT
Need a Quick Check?
Please prepare the security code, order number, purchase store and product photos, and contact BOSNIE’s official channels by phone or email.